🚚 Shipping and Delivery Policy – Tastimaa

At Tastimaa, we are committed to delivering your favorite products quickly, safely, and reliably across Tamil Nadu.

1. Order the Product and Specify the Delivery Method

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2. You Will Receive an Order Confirmation Message

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3. Wait for Your Order to Arrive

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4. Pick up Your Order at The Checkout Area

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📦 1. General Information

  • All orders are subject to stock availability.

  • If an item is out of stock after you’ve placed your order, we will notify you and issue a full refund to your original payment method.

  • In some cases, a single order may be shipped in multiple deliveries due to:

    • Delayed stock arrivals

    • Return/exchange of items

    • Re-sending of missing items

    • Separate temperature/storage requirements

Multiple shipments may result in separate charges on your card/bank statement.

📍 2. Delivery Location

  • We currently deliver only within Tamil Nadu, India.

  • Orders are shipped via our trusted courier partners.

⏱️ 3. Estimated Delivery Time

  • Once Order is accepted the product will be shipped in 2-3 days post order confirmation. 

  • Orders are typically delivered within 3–5 working days from the date of shipping (not order placement).

  • Delivery timelines are approximate and may vary due to:

    • High order volume

    • Product availability

    • Delivery area/pin code

    • Festive seasons or external factors (e.g., weather, strikes)

In rare cases, your order may be delivered in separate packages.

 📝 4. Delivery Instructions

You may include special delivery instructions during checkout. We will do our best to follow them where feasible.

📦 5. Damaged Items During Transit

If your package appears damaged upon delivery:

  • Take a photo of the package and damaged item

  • Notify us within 24 hours of receiving the delivery

  • Contact us via:

We will resolve the issue promptly through replacement or refund based on inspection.

📍 6. Order Tracking / Delivery Support

If you have questions about your order or delivery status:

We’ll be happy to assist you with tracking or resolving delivery issues.

📢 7. Complaints or Feedback

If you are not satisfied with your delivery experience or have any issues related to your order:

  • Contact our customer support immediately via phone/WhatsApp at +91 93604 94148

  • Or email us at tastimaa@gmail.com

FAQs

📦 My order hasn't arrived yet. Where is it?

If your order hasn’t arrived within the expected delivery time (3–5 working days), please contact us via:

We’ll track your order and provide an update promptly.

💵 Do you have a Cash on Delivery (COD) option?

No, we currently offer prepaid payment options only.
You can securely pay online using:

  • ✅ Credit/Debit Cards

  • ✅ Net Banking

  • ✅ UPI (Google Pay, PhonePe, Paytm)

  • ✅ PayPal (for international use)

We are working to ensure a secure and seamless experience for all prepaid orders.

🎉 Do you deliver on public holidays?

No, we do not deliver on public holidays. Orders placed near or on holidays may be slightly delayed due to courier service closures.

📮 Do you deliver to my postcode?

Yes, we deliver to all locations within Tamil Nadu, India. If you're unsure, feel free to contact us with your pin code to confirm availability.

🚀 Is next-day delivery available on all orders?

We try our best to dispatch orders on the same day if placed before 2 PM.

  • Orders placed after 2 PM will be dispatched the next working day.

  • Most customers receive their orders the next day after dispatch.

  • Delivery may be delayed due to stock availability, weather conditions, or local issues like rain or transport strikes.

🖋️ Do I need to be there to sign for delivery?

Yes, someone should be available at the delivery address to receive the package.

  • In some cases, the courier partner may request an ID proof.

  • Please be prepared to show or provide a copy of your identity proof if asked.